Payment & Terms of Service

Terms of Service:

The following general terms and conditions of sale, apply to all deliveries of goods and services (“Products”) supplied by any legal entity of IDEAS Denmark A/S (“Seller”) to the Buyer. Deviations therefrom only apply if agreed upon in writing.

Price & Payment

Please note that our webshop is a business to consumer shop. Therefore all prices include VAT for shipments within EU. If you wish to order with a VAT number, we kindly ask you to contact us by mail prior to placing an order.

You can use any of the payment types listed below to pay for your order free of charge. We take your security very seriously. Therefore your details are safe with us. IDEAS Denmark A/S does not gain access to your card information. We will not withdraw the amount before we ship your product. 

  • Dankort, Mastercard, Maestro, Visa, Visa Electron, JCB and American Express.
Reservations

We make reservations against type mistakes and for discounted products as well as deviations to the descriptions and photos shown.

Time of Delivery & Transporation

Under normal circumstances, your ordered products will be shipped 1-5 working days after we have received your order. You will find the expected delivery date on your order confirmation. Please note that parcel delivery cannot be guaranteed on a Saturday.

Shipping

We deliver to all countries within EU and to USA. Freight costs will be calculated at checkout.

If you are missing any countries on the above list, please contact us at info@crushgrind.com

Please note that you may experience local charges as customs duties and taxes on the items you purchase, and these fees are not charged or calculated by IDEAS Denmark A/S. Customers are responsible for all import taxes, customs, tariffs, excises and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. IDEAS Denmark A/S has no involvement in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside the EU. In case of returned shipments, the customer is responsible for any and all additional shipping fees and return feeds assessed.

Damaged goods

It is the responsibility of the Buyer to examine the Product delivered immediately after delivery. The buyer is obliged to immediately notify any defects manifested. If your products are damaged during transportation, or if your product is subject to defects, IDEAS Denmark A/S will exchange the product free of charge. We reserve the right to invoice the transportation costs on your account, if the parcel is not picked up or access is denied. Please note that upon accept of delivery, you accept responsibility of the product. This also applies, if you decide to return the product to IDEAS Denmark A/S.

Right of cancellation

Returns will be accepted for up to 14 days from customers receipt on unused items. The returned product needs to be in the original packaging.

The conditions to cancel a purchase are:

  • That you unambiguously announce that you regret your purchase. It is not sufficient to just return or reject receipt of your product.
  • That the product is safely packed upon return.

The Buyer is liable for possible deterioration of the products value, caused by other handling than necessary to determine the products qualities and function. In other words, you may test the product the same way as you would in an actual store.

If the product is tested aside from mentioned above, it will be considered as used, meaning the Buyer will only get part of none of the payment returned in case of cancellation, depending on the commercial value of the product.

For returns, return shipping will not be reimbursed.

Warranty

If the product has visible flaws, this must be notified within 2 months or before next business day.

Definition of visible defects is damages or defects in the product, which are discovered immediately after receipt. Products that are damaged, once taken into use, due to improper handling will not be replaced.

Return address

Return goods must be sent to: IDEAS Denmark A/S, Filmbyen 28, 2650 Hvidovre, Denmark.